Support
Need help with Taromy? Here is how to reach us, and where to find the controls for your account, your data and your plan.
Contact us
Write to us at hello@taromy.com with any question, problem or feedback. We answer within a few business days.
Include the email address you sign in with so we can find your account. There is no need to send lab results or other health details.
Your account and data
Sign in at app.romyapp.io. In Settings you can export all your data or delete your account.
How we collect, use and protect your information is set out in our privacy policy.
Plans and billing
Taromy is free during the invitation beta, and paid plans open soon. See what each plan includes on our Pricing page.
How billing, cancellation and refunds work is set out in the Plans, billing and cancellation section of our Terms of Use. You can cancel anytime and keep access until the end of the period you have paid for.
For billing problems, write to support@taromy.com.
Wearables
You can disconnect WHOOP or Oura at any time, on the Integrations page in Taromy or in your account at the provider. Once you disconnect, Taromy stops pulling new data from it.
Not for emergencies
Taromy is not a medical service and does not replace your clinician. Do not rely on Taromy for emergencies. For urgent medical or safety issues, contact local emergency services.